As part of the reassuringly complete service that Urban Espresso offers our clients we provide high quality technical support at every point of the relationship.

Site Assessments
Our sales and design teams have a wealth of specialised experienced in site assessment for suitability of equipment and concept solutions. Sound local knowledge and the combination of practical experience, with continual product and process training, ensures that we recommend and supply exactly the correct equipment along with any concept solution, selected to suit your environment and the equipment’s proposed usage. We never recommend or deliver equipment or concepts without a full site survey.

Installation of your Urban Espresso solution
Before we arrive at your location, all equipment undergoes a comprehensive pre-delivery inspection and your concept is quality checked by our senior production team. Our project team are able to offer you that extra peace of mind during installation, by using our own people who attend your site to oversee the smooth installation and commissioning of equipment, and your chosen concept, to the agreed specifications. On completion of the installation we then spend time with your staff offering them the support needed by way of a comprehensive training class helping you understand how to get the very best from your new Urban Espresso coffee machine and concept. We also of course provide a clearly written training manual for reference. The level of training will be tailored according to experience and whether or not you are subscribing to our full valet service.

Troubleshooting
In the unlikely event that you experience any difficulties with your UE coffee equipment or concepts help is at hand. We have a highly experienced (UK based) technical helpdesk team (see Contact Us). Aided by sophisticated self-diagnostic codes built in to most of our equipment the majority of problems can be solved there and then by telephone, getting you up and running again in an instant.